Terms & Conditions

Online Security

Here at the Wooden Toy Store, we are committed to safe shopping. When purchasing with a credit card, we never see or store your credit card number as all payment processing is entrusted to our partner, DPS. When you input your card details, they are sent to DPS in encrypted code using 128bit encryption technology and SSL (Secure Sockets Layer). We do not store or record any credit card information at any stage in the transaction.  Please contact us here at the Wooden Toy Store should you have any further questions on online security.

 

Privacy Policy

The Wooden Toy Store Ltd is committed to exceptional customer service and we will never share your information to any 3rd party.  We understand that your privacy and the security of your personal information is of paramount importance and it is something which we are 100% committed to safeguarding.  We do record all customer transactions, which is typical in any online store.

By placing an order with the Wooden Toy Store you authorise us to send you, from time to time, our promotional emails, newsletters and information on the most relevant sales offers/new products to you.  If you do not wish to receive our newsletters please click 'unsubscribe' at the bottom of any Wooden Toy Store email.

 

Refund and Exchange Policy

If you're not happy, then we're not happy! We hope you will be thrilled with your purchase from the Wooden Toy Store and we do our utmost to ensure that you have accurate shopping information and that everything reaches you in perfect condition. However, we understand that occasionally you might want to return goods to us. We therefore provide a no risk - 100% Satisfaction Guarantee. If for any reason you're not happy with our products, return them to us within 14 days of purchase and we will refund or exchange them, no questions asked.

Please read our full Refund and Exchange Policy HERE.


Faulty or Defective Products

In the unlikely event that you receive a faulty or defective product, please email us on support@woodentoystore.co.nz as soon as you can, so we can meet our obligations under the Consumer Guarantees Act and take care of it promptly for you.

 

Order Cancellations

All orders are considered to be current unless they are cancelled in writing via email by either the customer or the Wooden Toy Store Ltd.

 

Pricing

The Wooden Toy Store reserves the right to change product prices without notice.  All product prices are in New Zealand Dollars and include GST.

 

Product Availability

We update our website daily at the Wooden Toy Store, however, there may be a case where an item has sold out between the time we update and the time you place an order.  We endeavour to notify you as soon as possible should this be the case.

 

Method of Shipping and Delivery

We use PBT Couriers for delivery all of our parcels within New Zealand.  PBT Couriers provide a reliable and prompt delivery service.  We are able to provide you with a tracking number so that you can track your package online within transit. If you require the tracking number, please email us at support@woodentoystore.co.nz.  By default, a signature will be required for confirmation of delivery. If no one is home at the time of delivery, a notification card will be left in your post box. Your parcel will then be taken to your closest depot awaiting collection or re-delivery.

Please note that we cannot deliver to a PO Box address.

 

Shipping and Delivery Costs

Orders Over $150

FREE DELIVERY in New Zealand (excluding Rural Delivery)

New Zealand Wide

$6.95

Rural Delivery

Add an additional $3.50 Delivery Charge

 

Shipping and Delivery Times

Auckland

1-2 Business Days

Rest of North Island

2-3 Business Days

South Island

3-4 Business Days

Rural Delivery

Add 2-3 Extra Business Days

 

Trading Name

The name that will appear on your Invoice Statement will be Wooden Toy Store (2013) Ltd